Families
We understand that entrusting your child to a residential care home can be one of the most difficult decisions a family will ever face. At Jenevi Educare, we are committed to working closely with families, carers, and guardians to ensure your child receives not only professional care, but also the emotional connection and continuity they need to thrive.
Our Commitment to Excellence
Partnership and Communication
We value the unique insights families bring and believe the best outcomes come from working in partnership. Our staff maintain regular contact with parents and carers, providing updates, arranging meetings, and involving you in key decisions. We’re always available to talk — whether it’s to share progress, raise concerns, or simply to listen.
Positive Contact and Visits
We actively promote safe and meaningful contact between children and their families, where it is in the child’s best interest. Contact can take many forms: phone calls, video chats, letters, or in-person visits — all managed sensitively to support your child’s wellbeing. Visits to Fides House are always welcomed, and we aim to make them feel as comfortable and homely as possible.
Transparency and Trust
You’ll be kept informed about your child’s care plan, educational progress, and emotional development. We believe in honest, open communication — and are committed to sharing both successes and challenges with you as part of a transparent and accountable care partnership.
Respecting Family Diversity
Every family is different. We respect and accommodate diverse cultural, religious, and linguistic backgrounds, and ensure these are reflected in the way we care for your child. Your views matter, and we do our best to honour your family values while supporting your child’s individual needs.
Rebuilding Relationships
Some young people come to us after difficult family situations. Where possible and appropriate, we work with families to rebuild trust and relationships. Our therapeutic approach is designed to support healing for the whole family — not just the young person — and we involve you in this journey where we can.